TERMS OF SERVICE

These Terms of Service govern your access to and use of Tickoz, including tickoz.com, Tickoz checkout, ticket delivery, QR access, Hype Bucks, referrals, Moss-Moss, Motion, partner perks, and any related services.

Tickoz is operated by The Hype Group Ltd. References to "Tickoz," "we," "us," or "our" mean The Hype Group Ltd., unless stated otherwise.

By using Tickoz, creating an order, buying a ticket, joining a Motion campaign, using a referral link, redeeming Hype Bucks, choosing Moss-Moss, or accepting any partner perk, you agree to these Terms.

1. What Tickoz Does

Tickoz provides event ticketing, payment processing support, ticket delivery, digital QR access, event discovery, loyalty credit, referral tracking, partner perks, selected installment-payment options, and curated demand-testing campaigns through Tickoz Motion.

For events owned or promoted by The Hype Group Ltd. or its related brands, we may act as both the ticketing platform and event organizer. For third-party events, Tickoz may act only as the ticketing and technology platform. The event organizer remains responsible for the event, including the venue, performance, lineup, schedule, safety arrangements, entry rules, and event delivery.

2. Your Account and Magic Links

You may buy tickets through guest checkout. After purchase, Tickoz may create a lightweight account for you using your email address and/or phone number so that you can access your tickets, Hype Bucks, referrals, receipts, partner perks, and event updates.

You may receive a magic link or one-time access link. You are responsible for keeping your email, phone, and account access secure. We may refuse account access, suspend access, or require verification if we suspect misuse, fraud, account sharing, chargebacks, or security risk.

3. Ticket Purchases

All ticket prices shown on Tickoz are intended to be inclusive of Tickoz service fees unless stated otherwise. Any additional fees, taxes, insurance premiums, partner charges, or pass-through costs will be shown before payment where applicable.

A ticket purchase is only complete when payment has been successfully verified by Tickoz through the payment processor. A payment callback or payment attempt does not by itself guarantee ticket issuance.

Every ticket is a revocable licence to attend the relevant event. It is not property. We or the event organizer may refuse entry, cancel, suspend, or void a ticket where required for safety, fraud prevention, breach of these Terms, breach of event rules, illegal resale, chargeback risk, duplicate use, or legal compliance.

4. One QR Per Ticket

Tickoz uses one QR code per ticket. If you buy multiple tickets, group tickets, City Passes, table packages, or other packages, Tickoz may generate separate QR tickets for each eligible attendee or entry.

You are responsible for keeping your QR code secure. If your QR code is shared, copied, forwarded, screenshotted, sold, or used by someone else before you arrive, Tickoz is not responsible for granting duplicate entry. The first valid scan may be treated as the valid use of the ticket.

5. Event Entry and Gatekeeper Scan

Entry is subject to ticket validity, event rules, age restrictions, venue rules, security checks, prohibited-items policies, and instructions from event staff.

Tickoz's Gatekeeper Scan system may record scan time, entry status, duplicate scan attempts, manual lookups, suspended tickets, and related access logs. We may deny entry where a ticket is invalid, already scanned, refunded, voided, suspended, disputed, fraud-flagged, or otherwise ineligible.

6. Event Changes, Postponement, and Cancellation

Event dates, times, venue, lineup, programme, and access arrangements may change.

If an event is postponed or rescheduled, your ticket will remain valid for the new date unless the organizer states otherwise. Postponement does not automatically entitle you to a refund.

If an event is cancelled by the organizer, Tickoz will process refunds according to the applicable event policy, payment processor rules, and these Terms. Where possible, cash payments will be refunded to the original payment method. Hype Bucks used on the cancelled order will be restored to your Hype Bucks wallet. Hype Bucks that would have been earned from the cancelled event will not be awarded.

Unless required by law or stated in the event-specific policy, tickets are not refundable because of buyer mistake, change of mind, no-show, late arrival, failure to attend, transport issues, personal scheduling conflict, or failure to comply with event rules.

7. Refund Processing

Approved refunds may take time to process depending on the payment provider, bank, mobile-money provider, card network, or internal reconciliation process. Tickoz is not responsible for delays caused by third-party payment processors, banks, card networks, mobile-money providers, or incorrect buyer details.

We may refuse or delay a refund where there is suspected fraud, chargeback activity, duplicate claim, abuse, breach of these Terms, or unresolved payment dispute.

8. Promo Codes

Promo codes may be issued by Tickoz, event organizers, sponsors, or partners. Promo codes are subject to their own limits, expiry dates, usage caps, ticket-type restrictions, event restrictions, currency restrictions, and anti-abuse controls.

Promo codes are not cash, cannot be sold, cannot be exchanged for cash, and may be withdrawn, corrected, disabled, or rejected where we suspect abuse, technical error, unauthorized sharing, or misuse.

Promo codes are separate from referral codes. A promo code may reduce the buyer's order total. A referral code attributes a purchase to a referrer and does not automatically give the buyer a discount.

9. Hype Bucks

Hype Bucks are promotional Tickoz loyalty credit. Hype Bucks are not cash, electronic money, stored value, a deposit, a bank balance, or a financial product. Hype Bucks cannot be withdrawn, transferred, sold, exchanged for cash, or used outside eligible Tickoz transactions.

Unless stated otherwise, 1 Hype Buck has a reference redemption value of KES 1 for eligible Kenyan-shilling transactions. For USD or other supported-currency events, Tickoz may apply an admin-set conversion rate. Conversion rates may differ by event, campaign, date, or organizer.

Hype Bucks may be earned from eligible ticket purchases, referral rewards, campaigns, goodwill credits, or other Tickoz promotions. Hype Bucks earned from buying tickets become active only after the relevant event has happened, subject to payment validity, attendance rules where applicable, fraud checks, refunds, chargebacks, disputes, and event completion.

Hype Bucks expire 12 months after they become active unless a shorter expiry is stated for a specific campaign or promotion.

Hype Bucks may only be redeemed where the event organizer has enabled Hype Bucks redemption. Tickoz or the organizer may apply redemption caps, including percentage caps, ticket-type restrictions, event restrictions, currency restrictions, and per-order limits. Hype Bucks cannot be used on Moss-Moss plan fees, PMT or insurance premiums, Motion pledges, tables, corporate tables, taxes, government fees, pass-through fees, partner products, or any excluded item.

If an organizer cancels an event, Hype Bucks used on that order will be restored to the wallet. Hype Bucks that would have been earned from the cancelled event will not be awarded.

Tickoz may correct, reverse, suspend, expire, or cancel Hype Bucks where there is error, abuse, fraud, chargeback, refund, voided ticket, cancelled ticket, duplicate account, breach of these Terms, or system misuse.

10. Referral Programme

Tickoz may offer event-specific or campaign-specific referral programmes. Referral rewards are promotional and conditional. They are not guaranteed income.

A buyer may receive a unique referral link or code after purchasing an eligible ticket. Referral links are generally shareable only after purchase. A referred buyer must complete a successful fully paid purchase for the referral to qualify. Moss-Moss or installment buyers only count after completing full payment by the applicable cutoff.

Referral incentives are for the referrer only. The referred buyer does not automatically receive a discount or reward unless Tickoz states otherwise.

For eligible campaigns, referral milestones may include cashback after 2, 5, or 10 successful referred buyers. Unless otherwise stated, cashback applies only to the referrer's own eligible ticket or eligible City Pass. It does not apply to group packages, table packages, corporate tables, transferred tickets, or ineligible ticket types.

For The City-NBO or similar festival campaigns, a single festival referral link may count qualifying referred buyers across approved festival days or City Pass purchases, subject to campaign rules.

Referral cashback is calculated after transaction fees, government fees, refunds, chargebacks, discounts, reversals, and disqualified payments. Cashback is processed manually between 7 and 30 days after the relevant event, subject to post-event reconciliation, fraud checks, payment validity, refund and chargeback review, and confirmation that the referrer's own eligible ticket remained valid.

Tickoz may deny, reduce, delay, reverse, or cancel referral rewards where there is suspected self-referral, fake accounts, duplicate accounts, card fraud, chargeback risk, refund activity, suspicious payment patterns, collusion, abuse, ticket transfer, cancelled ticket, voided ticket, or breach of these Terms.

Referral rights do not transfer with a ticket. If a referrer's own eligible ticket is refunded, voided, transferred, cancelled, charged back, or disqualified, referral cashback eligibility is lost.

11. Moss-Moss Installment Payments

Moss-Moss is Tickoz's installment-payment option. Moss-Moss may not be available for all events, ticket types, tiers, currencies, organizers, or buyers.

Where Moss-Moss is enabled, the buyer pays a fixed 50% deposit of the live base ticket price at the time of first payment. A Moss-Moss plan fee applies only to installment plans. Pay-in-full purchases have no Moss-Moss plan fee.

The Moss-Moss plan fee is calculated on the live base ticket price at the time the buyer starts the plan. The plan fee is not an insurance premium. It is separate from any insurance premium, PMT amount, partner charge, tax, or pass-through fee.

Moss-Moss may offer biweekly or monthly payment cadence where available. The buyer will see the deposit due today, cadence, future payment amounts, due dates, plan fee, total payable, and final payment deadline before confirming the plan.

A "2 installment" Moss-Moss plan means the 50% deposit plus one future payment.

All Moss-Moss payments must be fully completed at least 15 days before the event. This deadline is strict. No valid QR ticket is issued until the Moss-Moss plan is fully paid.

Moss-Moss due dates are fixed from the start of the plan. A 7-day grace period may be allowed for missed payments, but the grace period does not move later due dates or the final payment deadline. No late fee is charged during the grace period unless stated otherwise.

If a buyer defaults, misses required payments, fails to complete payment by the final deadline, or makes payment too late for the plan to complete before the cutoff, the plan may be marked default-pending-review. After admin review, Tickoz may cancel the reservation, release the held inventory, and forfeit all payments made up to default.

By choosing Moss-Moss, you agree that your ticket is reserved but not issued until full payment is complete, and that default may result in forfeiture of all payments made.

If the organizer cancels the event while a buyer is mid-Moss-Moss and the buyer is not in confirmed default, payments made under that Moss-Moss plan will be refunded according to the event cancellation process.

12. Protect My Ticket / Insurance

Tickoz may display or offer optional event-protection or insurance products where enabled. Such products may be provided, underwritten, and administered by a third-party insurer or partner.

Unless a protection product is live, available, selected by the buyer, paid for, and confirmed, no insurance or protection cover applies. Any demo, preview, "coming soon," or pitch-mode display does not create cover.

Where insurance is offered, the applicable premium, insurer, policy summary, exclusions, consent wording, claims process, and policy reference will be provided in the checkout or confirmation flow. Tickoz is not the insurer and does not decide claims unless stated otherwise.

Hype Bucks cannot be used to pay insurance premiums. Moss-Moss plan fees do not apply to insurance premiums. Where required, insurance premiums may be collected in full at the first payment and routed according to the applicable payment structure.

13. Partner Perks

Tickoz may offer partner perks, including ride, food, hospitality, sponsor, brand, or promotional offers. Partner perks may be shown after purchase, in your account, in event emails, or at other points in the event journey.

Partner perks are subject to partner terms, availability, expiry dates, usage limits, eligibility rules, and redemption conditions. Tickoz does not guarantee that a partner will accept, honour, extend, or replace a perk unless Tickoz expressly states otherwise.

Partner perks are separate from ticket promo codes and do not automatically reduce your ticket price.

14. Tickoz Motion

Tickoz Motion is a curated demand-validation product operated through Talent Axle × Tickoz Motion, powered by HYPE's live-event experience. Motion may be used to test demand for selected artists, event concepts, event brands, cities, or experiences.

Motion is not an open fan-request platform. Tickoz, HYPE, Talent Axle, or approved administrators decide which campaigns appear.

A Motion campaign is not a confirmed event unless it is clearly marked as confirmed. Pre-registration, joining demand, sharing a campaign, or pledging does not guarantee that an artist will be booked, that an event will happen, that a venue will be secured, or that a ticket will be issued.

Some Motion campaigns may allow paid pledges where enabled. A Motion pledge is not a ticket unless and until it is converted according to the campaign terms. Hype Bucks cannot be used on Motion pledges.

If a Motion campaign target is missed by the stated deadline, refunds will be triggered according to the campaign terms. If a target is reached but Tickoz, HYPE, Talent Axle, or the relevant organizer decides not to proceed with the booking or event, the pledge will be refunded according to the campaign terms. If the campaign proceeds, the pledge may be applied toward ticket access, partial payment, or priority purchase depending on the campaign setting.

Tickoz may close, pause, extend, modify, refund, or cancel a Motion campaign where necessary for artist approval, agent approval, legal compliance, payment issues, market conditions, low demand, fraud risk, operational reasons, or business judgment.

15. Payments, Fraud, Disputes, and Chargebacks

Payments are processed through third-party payment providers, including Paystack or any other provider Tickoz may enable.

You must provide accurate payment details and must not use a payment method without authorization. If a payment is disputed, reversed, charged back, refunded, suspected fraudulent, or flagged by a payment provider, Tickoz may suspend or void related tickets, pause rewards, suspend payouts, freeze Hype Bucks, deny entry, restrict account access, or require additional verification.

Where a ticket has already been issued and a payment is later flagged, disputed, reversed, or charged back, Tickoz may suspend the ticket pending review. If the dispute is resolved against Tickoz or the organizer, the ticket and related rewards may be voided or disqualified.

16. Prohibited Conduct

You must not misuse Tickoz. Prohibited conduct includes fraud, attempted fraud, self-referrals, fake accounts, duplicate-account abuse, unauthorized card use, chargeback abuse, bot activity, scraping, QR duplication, illegal resale, unauthorized commercial use, code abuse, hacking, interference with payment flows, bypassing access controls, or using Tickoz in breach of law or event rules.

We may suspend or terminate accounts, void tickets, cancel rewards, block payments, deny entry, and take legal action where prohibited conduct is suspected.

17. Communications

By using Tickoz, you agree to receive transactional communications related to your account, orders, tickets, payments, refunds, event updates, safety updates, Moss-Moss plans, Motion campaigns, referrals, and partner perks you claim.

Marketing communications are optional and subject to your consent where required. You may opt out of marketing messages, but you will still receive necessary transactional and service messages.

18. Intellectual Property

Tickoz, Tickoz Motion, Hype Bucks, Moss-Moss, Gatekeeper Scan, related logos, product names, designs, content, technology, and platform materials are owned or licensed by The Hype Group Ltd. or its partners.

You may not copy, reproduce, reverse engineer, scrape, misuse, or commercially exploit Tickoz materials without written permission.

Artist names, images, trademarks, and content may belong to the relevant artist, label, agent, management, rights holder, or partner. Their appearance on Tickoz does not imply a confirmed event unless clearly stated.

19. Limitation of Liability

To the maximum extent permitted by law, Tickoz and The Hype Group Ltd. are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost opportunity, travel costs, accommodation costs, missed transport, disappointment, reputational loss, or loss arising from event changes, postponement, cancellation, venue rules, partner actions, payment-provider delays, network failures, or unauthorized use of your ticket.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

20. Changes to Tickoz and These Terms

We may update Tickoz, change features, add or remove products, update fees, modify eligibility rules, and revise these Terms from time to time. The version posted on tickoz.com applies from the stated effective date.

For material changes, we may provide notice through the website, email, account message, checkout notice, or other reasonable method.

21. Governing Law

These Terms are governed by the laws of Kenya, unless a mandatory law in another jurisdiction applies to a specific consumer transaction.

22. Contact

Questions about your order: tickoz@tickoz.com
Privacy questions: privacy@tickoz.com
Operator: The Hype Group Ltd.
Website: tickoz.com