Help center

    How can we help?

    Quick answers about your tickets, payments and rewards. Need more help? Reach us directly.

    Frequently asked

    TicketsWhere is my ticket?

    After payment is confirmed, find your QR ticket in My Tickets. If the email has not arrived, check there first or contact us.

    My Tickets
    PaymentsHow can I pay?

    See the available payment methods and full amount at checkout. Your order is confirmed only after payment is verified.

    Moss MossCan I pay over time?

    Where offered, pay a 50% deposit and choose an available schedule. You’ll see each date, the plan fee and total, and accept a written agreement before paying. Finish at least 15 days before the event.

    Moss Moss details
    Moss MossWhat if I miss a payment?

    Your agreement shows your grace period and what happens if you do not catch up. Check the agreement in My Tickets or contact us early.

    My Tickets
    Hype BucksWhen can I use them?

    Eligible purchases earn pending Bucks after full payment. They activate seven days after the event, subject to checks. One active Buck is worth KES 1 on an eligible purchase; the amount you can apply depends on that event’s checkout limit.

    Hype Bucks details
    TicketBackHow does it work?

    Buy an eligible ticket, share its TicketBack link and earn when qualifying new buyers complete their purchases. Your referral page shows progress and the available cash-or-Bucks choice.

    TicketBack details
    RefundsWhat if an event is cancelled?

    Your refund depends on the event policy and payment status. We’ll explain next steps; contact support if you need help.

    Contact support
    Account / My TicketsDo I need an account to buy?

    You can start checkout as a guest. Access your tickets and, where applicable, your Moss Moss agreement in My Tickets after purchase.

    My Tickets